Dental Office Call Center Representative

Job Description

Job DescriptionBenefits/Perks

• Paid time off
• Ongoing training
• Employee Discount

Job SummaryWe are seeking a friendly and service-oriented Call Center Representative to join the team at Multi - Specialty dental office. The ideal candidate MUST have a minimum of 3 years of dental office experience and will serve as the first point of contact for our patients. Responsibilities include answering phone calls, scheduling appointments, patient appointments, confirming patient information , collecting payments and assisting administrative staff as needed.
Responsibilities

• Patient Interaction: Greet patients warmly and provide an excellent customer experience.
• Appointment Management: Answer phone calls, schedule appointments, and assist clients with paperwork including consent forms.
• Information Management: Maintain accurate patient records and assist with insurance verification.
• Administrative Support: Provide general customer service and attend to providing the patients with an amazing patient experience.
• Office Maintenance: Ensure a clean and inviting environment for patients and staff.

Qualifications

• Experience: Minimum of 3 years of experience in a dental office setting.
• Skills: Excellent communication skills, strong work ethic, and positive attitude.
• Technical Proficiency: Familiarity with computers and scheduling software;experience with dental practice management software( Eaglesoft) is a plus
• Language Skills: Bilingual abilities ( e.g. English/Spanish) are a plus.