Job Description
Join Vascular Technology, Incorporated (VTI) - a trusted leader in medical device innovation for over 30 years, proudly designing and manufacturing high-quality surgical tools right here in Nashua, New Hampshire. Our products support operating rooms worldwide, and our success is built on exceptional quality, engineering excellence, and the dedication of our team.
We are seeking a detail oriented Customer Support Representative to support our order processing and customer service functions. This role is essential to ensure a seamless experience for all of our customers.
Key Duties and Responsibilities include the following.
Customer & Order Support
- Manage incoming emails and phone calls related to product orders, quotes, returns, and basic billing questions (moderate volume).
- Enter and process sales orders with a high degree of accuracy.
- Provide documentation, product info, and order status updates to customers and internal teams.
- Maintain organized customer files and payment records.
Education/Experience:
- High school diploma or equivalent
- 2-5 years of customer service experience processing orders.
- Experience in a manufacturing or professional office environment is a plus
- Strong oral and written communication
- Customer service mindset with a professional, calm demeanor
- Excellent organization and time management
- Detail-oriented with strong data accuracy
- Computer literacy (Microsoft Office, data entry systems)