Job Description
Job Description
#rta-zr
#RTA
Pride Global/Russell Tobin & Associates is seeking a Customer Service Rep to work for one of our top clients in Waltham, MA 02451.
Apply today for consideration!
Employment Type: Contract
Job Title: Customer Service Rep
Pay rate: $16.20/hr.
Location: Waltham, MA 02451
Duration: Till 03/31/2026, with possible extension
General Summary:
- This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families.
- We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services.
- The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience.
- This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities.
Responsibilities:
- Achieve daily, weekly, and monthly goals.
- Comply with assigned schedules, assignments, and productivity metrics.
- Promptly, efficiently, and accurately contact existing customer or lead database.
- Assure the quality, integrity, and accuracy of client information.
- Master product information for accurate dissemination to customers.
- Comply with standard operating procedures and instructions within a quality management system.
- Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service.
- Successfully resolve customer challenges.
- Handle escalated customer issues as needed.
- Build and maintain strong customer relationships.
- Promote an open communication model and a positive teamwork environment.
- Partner with Customer Service Management to assist with new-hire training, as needed.
- Participate in continuous improvement projects within the department.
- Participate in cross-functional improvement initiatives
Skills:
- Exceptional communication and organizational skills.
- Proven ability to meet and exceed KPIs and outreach protocols.
- Strong attention to detail, especially in recordkeeping and compliance.
- Previous experience in customer service, sales, or biotech preferred.
- Proficiency in CRM tools and database management.
- 2+ years of service or relevant experience preferred
Education:
- Bachelor's Degree, preferred
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Company DescriptionWe are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.
Company Description
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.