Job Description
🌟 Exciting Opportunity at Ellab - Join Our Team! 🌟
We're seeking a Business Operations Manager to join our vibrant team and embark on an exciting journey with us.
As an industry frontrunner, Ellab is committed to providing cutting-edge benefits that make us stand out. Join us and enjoy:
Benefits
🏖️ Time to Unwind:
- Kick off your journey with 2 weeks of vacation (3 weeks at your 5yr. & 4 weeks at your 10yr. anniversaries)
- Stay healthy with 2 weeks of sick time
- Celebrate with 10 Company Holidays
- Experience a rejuvenating 1-week winter shutdown
💼 Financial Well-being:
- Invest in your future with a 401(k) match of $1 for $1 up to 4%
👨 👩 👧 👦 Health and Family First:
- Embrace worry-free living with fully paid family medical insurance
- Take care of your pearly whites, vision, and more with dental, vision, life, and disability insurance available
- 6 weeks of parental leave
Job Brief
The Business Operations Manager is responsible for ensuring that Ellab’s business operations are streamlined to drive scalable and reproducible processes throughout the organization.
Under the leadership of the Director of Operational Excellence, this role will be critical to managing business processes, inputs, and systems to drive wing to wing visibility to the business and creating tracking metrics for both commercial and delivery performance.
Responsibilities
The Business Operations Manager is responsible for:
- Manage sales/service admin team service US market
- Monitor and analyze operational performance metrics to identify areas of improvement and recommend solutions
- Drive business relevant inputs into service delivery systems (FSM) to ensure effective reporting.
- Work with Delivery leads and Sales leaders to review large customer proposals.
- Design additional business tools to support the management of Delivery Services
- Evaluate regularly the efficiency of business/quality procedures according to organizational objectives and apply improvements.
- Additional responsibilities may be assigned as the business grows and the company evolves
Requirements
- 5+ years of experience in a Business Operations role
- Thorough knowledge of business processes and operations in a technical services company
- Experience with business tools (using Microsoft Business Central and Microsoft Dynamics 365 Field Services Module, preferred)
- Experience with leading a team (preferred)