Job Description
Overview\n
Our client is a high-growth, venture-backed robotics company deploying advanced automation solutions across sectors including life sciences, semiconductor, and industrial environments.
\n Operating within a founder-led, customer-centric model, the business partners closely with clients to deliver complex, high-impact deployments with long-term ownership and visibility.
\n This role sits at the heart of that motion.
The Opportunity\n
This is a hybrid Solutions Architect / Customer Success position responsible for owning customer engagements end-to-end—from pre-sale through deployment and post-launch success.
\n You will serve as the primary point of accountability for client outcomes, translating real-world workflows into deployable automation solutions and ensuring successful execution in the field.
\n This is a highly visible, client-facing role requiring adaptability across diverse environments, from warehouse operations to highly regulated facilities.
Key Responsibilities\n
- \n
- Own 1–2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live)
- Act as the primary client-facing lead and trusted advisor
- Translate customer workflows into scalable robotics and automation solutions
- Lead deployment strategy and oversee on-site execution
- Coordinate internal engineering and deployment teams
- Manage onboarding requirements (safety, IT, compliance, site access)
- Ensure successful implementation, adoption, and customer satisfaction
- Interface with stakeholders across all levels (technical teams through executive leadership)
- Support both pre-sales conversations and post-sales delivery in a continuous engagement model
\n
\n
\n
\n
\n
\n
\n
\n
\n
Qualifications\n
- \n
- Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.)
- Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success
- Proven ability to operate across both pre- and post-sales environments
- Strong communication skills with the ability to engage both technical and executive audiences
- Comfort working in fast-paced, ambiguous startup environments
- Willingness to travel ~50% (critical requirement)
- Strong ownership mindset with accountability for outcomes
\n
\n
\n
\n
\n
\n
\n
Ideal Background\n
- \n
- Robotics or automation companies
- Autonomous systems / self-driving technologies
- AI startups (forward-deployed engineering roles)
- Deployment engineering leaders moving into more client-facing roles
\n
\n
\n
\n
Nice to Have\n
- \n
- Experience in regulated environments (biotech, semiconductor, etc.)
- Familiarity with customer onboarding processes (safety protocols, compliance, IT access)
\n
\n
Travel & Location\n
- \n
- Approximately 50% travel required
- Regular on-site presence across U.S. customer locations (Midwest, Texas, and beyond)
- Preferred hubs: Cambridge, MA or San Francisco, CA
- Open to remote candidates with flexibility to travel
\n
\n
\n
\n
Why This Role\n
- \n
- True end-to-end ownership—no silos between pre- and post-sales
- High-impact, highly visible role working directly with customers and leadership
- Exposure to cutting-edge robotics and automation deployments
- Opportunity to grow with a rapidly scaling organization
\n
\n
\n
\n
\n
\n
\n #CFSJUL2026\n
\n #INJUL2026\n
\n #CBJUL2026\n
\n #ZRCFSTECH\n
\n #LI-MH1\n