Job Description
Job DescriptionPosition Summary
The Operations Manager leads day-to-day operations for the Wilmington site, ensuring safe, efficient, and scalable execution across order-to-ship processes, production scheduling, inventory management, and fulfillment. Trexel is a newly acquired business within the ENGEL Group, and this role supports the alignment of site operations, reporting, and controls with ENGEL headquarters standards while enabling continued growth.
This position manages a team of approximately 6–10 employees, drives continuous improvement initiatives, and is fully accountable for site financial performance (P&L), including budgeting, cost control, forecasting, and margin delivery.
Key ResponsibilitiesOperational Leadership & Team Management
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Lead, coach, and develop a team of ~6–10 employees; set clear priorities, goals, and performance expectations.
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Establish daily and weekly operating rhythms, including tier meetings, KPI reviews, issue escalation, and action tracking.
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Ensure compliance with safety policies, training requirements, and site standards; promote a strong safety-first culture.
Order Processing & Customer Fulfillment (Order-to-Cash Execution)
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Own the end-to-end order process, including order entry verification, scheduling, procurement coordination, production execution, shipping, invoicing readiness, and post-ship issue resolution.
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Improve order accuracy, on-time delivery, lead times, and responsiveness to customer needs.
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Partner with Sales and Customer Service to prioritize orders, manage backlog, and communicate delivery commitments.
Standardization & Alignment with ENGEL Headquarters
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Implement and maintain HQ-aligned processes for:
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Operational controls and reporting cadence
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Finance and controlling requirements (P&L, cost center discipline, forecasting)
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Quality management and corrective action systems
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Inventory controls and governance
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Prepare and present regular operational and financial performance updates to Trexel and ENGEL leadership.
P&L Ownership & Financial Management
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Full ownership of site P&L, including revenue execution support, labor and overhead management, COGS drivers, inventory accuracy impacts, and margin improvement.
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Lead annual budget development; manage monthly forecast updates and variance analysis.
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Identify and execute cost-reduction initiatives without compromising safety, quality, or delivery.
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Ensure internal controls for purchasing, inventory, and spend approvals align with corporate expectations.
Continuous Improvement & Cross-Functional Collaboration
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Drive Lean and continuous improvement initiatives (standard work, waste reduction, flow, 5S, root-cause problem solving).
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Partner with Engineering and Applications teams to ensure operational readiness for new products and processes.
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Own vendor performance where relevant (lead times, quality, cost), working with procurement and corporate resources as needed.
Qualifications (Required)
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3–5 years of operations leadership experience within manufacturing, light manufacturing, industrial technology, or related environments.
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Proven experience managing teams (ideally 6+ direct and/or indirect reports) and building accountability through KPIs.
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Demonstrated ownership of budgeting, forecasting, and P&L management at the site or business unit level.
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Strong working knowledge of order management and fulfillment workflows (SAP, inventory, shipping).
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Ability to standardize processes, implement controls, and operate effectively in a corporate or hybrid reporting structure.
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Technical background, particularly in equipment assembly, is a plus.
Qualifications (Preferred)
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Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or equivalent experience.
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Experience operating within a multinational corporate structure (matrix reporting).
Work Environment
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On-site role at the Wilmington, MA facility.
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Occasional travel to ENGEL sites or customer/vendor locations as needed.