Job Description
Job Description
Role
The Mortgage Operations Manager supervises team members and the mortgage loan pipeline in the processing and closing departments, to achieve maximum productivity and efficiency, meanwhile maintaining member services levels, and assuring compliance with organizational policies, compliance and regulatory requirements.
Major Duties and Responsibilities Weight Description
30%
Manages hiring, performance, training, and coaching. Works with the Learning and Development team, Senior Mortgage Processors and Senior Mortgage Closers to identify and create new hire and ongoing team member training on loan products, procedures and underwriting guidelines and compliance including audit preparation and review. Continuously develops team members by offering cross-training and shadowing opportunities.
30%
Oversees team members in the management of the mortgage pipeline requiring monitoring volume, loan turnaround times, staff productivity, and work quality, to ensure loans are handled efficiently and accurately, while meeting all mortgage and compliance deadlines, and maintain member service levels.
20%
Works in conjunction with the mortgage department managers to ensure all staff relationships are effective in meeting member and third-party service levels in a courteous, professional and consistent manner. Collaborates with department managers to create and streamline processes, as well as assess and develop new mortgage products and services.
15%
Helps team members trouble-shoot system issues, compliance, member service, and complex property and title issues. Position serves as an escalation point for staff and member concerns while ensuring timely resolution
5%
Optimizing workflows, system enhancements, improving operational efficiencies through automation
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Action, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Knowledge and SkillsExperience
A minimum of one year up to three years of similar or related lending