Job Description
Job DescriptionSUMMARY:
The Reception/Appointment Clerk is responsible for greeting patients in a friendly and professional manner and helping them to receive the services that they need. Duties include answering telephones, taking accurate and complete messages for other staff, scheduling appointments, record-keeping, recording accurate billing information for fiscal department, patients, and daily billing to third party payor.
QUALIFICATIONS:
History of good attendance and positive work attitude.
Bi-lingual in Spanish/Khmer and English preferred
Computer proficiency preferred. Knowledge of professional office practices is needed.
Must be comfortable in a medical environment and able to maintain strict confidentiality.
Excellent communication skills, professional demeanor, and good judgment are all required.
Prior experience in eye care or other medical office is desired.
Knowledge of vision terminology, an understanding of Medicaid, Medicare, and health insurance systems preferred.
SPECIAL REQUIREMENTS:
Up to date immunization and annual TB testing is required.
Hepatitis B vaccine and annual flu immunization are strongly recommended.
All necessary vaccines are available at no charge at the health center.
Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
CORE RESPONSIBILITIES:
- Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
- Treat all patients in a welcoming and professional manner.
- Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Welcome new employees to the team by assisting with their orientation to the team and mentoring them, as requested.
CUSTOMER SERVICE:
- Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
- Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments in person and/or over the telephone.
- Appropriately handles or seeks support when customer service breakdowns occur.
CULTURAL COMPETENCE:
- Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
- Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
- Responds appropriately or seeks support when confronted with cultural biases or conflicts.
EMERGENCY SITUATIONS:
- Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned temporary duties that differ from those in the job description, or may be assigned temporarily to a different location or schedule.
- Understands that all staff should have a Personal Emergency Plan in place to best respond to his/her job responsibilities should a health center emergency arise.