Job Description
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
COMPANY BENEFITS:
- Bi-Weekly Pay
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
The Manager of Housekeeping provides the leadership and assists in the daily operations of the Housekeeping department, including the planning, organization, execution and accountability of all related functions, procedures, programs and policies in achieving the standards for all guest accommodations and efficient operations of the department. This individual provides direct supervision of the department inspectors and line level employees. This includes hiring, training & development, supervision, and evaluation duties associated with each of the reporting staff members. Additional responsibilities include coaching and counseling, issuance of corrective actions, on-going mentoring and process improvement, regular communication of resort news and department information. This individual will ensure the staff’s commitment to maintaining service expectations through direct observation, communication and recognition. This is a very hands-on position that entails spending the shift deployed with your housekeeping staff, personally performing inspections and providing on-going training to the staff.
ESSENTIAL DUTIES AND TASKS:
- Manage and oversee Housekeeping staff; expected to demonstrate thoughtful decisions in a high-pressured environment, while consistently modeling the company’s values and competencies for success; responsible for the actions, results, successes and failures of the team to include service and cleanliness standards and operational processes.
- Scheduling and monitoring of daily cleans and key assignments; inspection of units, unit buildings, offices and common areas.
- Support hiring, assignment, training, motivation, coaching of personnel and oversees reward and recognition programs; ensures timely verbal written communication.
- Provides direct supervision of all housekeeping staff to include Housekeepers, Housepersons, Dispatchers, Inspectors, Custodians, etc.
QUALIFICATIONS:
- Must have a minimum of four years of experience in the hotel/motel/timeshare/resort or related industry in a supervisory role.
- Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
- Demonstrated professional verbal and written communication and presentation skills.Novice level mastery of Microsoft Office products.
- Driving record must qualify to drive company owned vehicles.
- Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.
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