Job Description
Job Description
Key Responsibilities
Accounts Receivable Management
- Manage the full accounts receivable lifecycle from invoice issuance through payment collection.
- Monitor customer aging reports and proactively follow up on outstanding invoices through phone and email.
- Maintain positive, professional relationships with clients while effectively managing past-due accounts.
- Research and resolve payment discrepancies, short payments, billing disputes, and unapplied payments.
- Maintain detailed collection notes and accurate customer account records within NetSuite.
- Recommend accounts requiring escalation or additional collection efforts when appropriate.
Cash Application & Payment Processing
- Process and apply incoming customer payments, including checks, ACH, wire transfers, and credit card transactions.
- Record and apply customer payments accurately within NetSuite.
- Prepare and record daily bank deposits.
- Process recurring credit card payments and maintain customer payment authorizations.
- Reconcile unapplied cash and resolve payment allocation discrepancies.
Customer Billing & Invoice Management
- Assist with the timely distribution of customer invoices.
- Submit invoices through customer billing portals and monitor invoice status.
- Respond promptly to customer inquiries regarding invoices, payment history, account balances, and billing questions.
- Partner with Sales, Operations, and Account Managers to resolve billing issues and facilitate timely payment of outstanding invoices.
- Maintain organized electronic and physical accounts receivable records.
Reporting & Financial Support
- Prepare weekly and monthly accounts receivable aging reports.
- Maintain organized customer files and documentation, ensuring records are accurate, complete, and readily accessible in both digital and physical formats, as appropriate.
- Monitor collection trends and communicate high-risk or delinquent accounts to Finance leadership.
- Perform month-end accounts receivable reconciliations and ensure customer accounts are accurately maintained within NetSuite.
- Support audit requests and financial reporting by providing accurate documentation.
- Identify opportunities to improve accounts receivable processes, efficiencies, and internal controls.
Requirements
Qualifications
Required
- Associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience.
- Two (2) or more years of accounts receivable, collections, or accounting experience.
- Experience using ERP or accounting software required; NetSuite experience strongly preferred.
- Proficiency in Microsoft Office Suite, including strong Microsoft Excel skills.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
- Strong customer service, problem-solving, and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive financial information with discretion.