Job Description
Job Description Position Overview
We are seeking a compassionate, organized, and detail-oriented professional to assist families in accessing child care services, financial assistance programs, and community resources. The ideal candidate will have strong communication skills, excellent attention to detail, and a passion for helping families.
Key Responsibilities
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Assist families in identifying child care needs and exploring available options.
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Provide information on child care programs, financial assistance, public schools, and community resources.
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Help families of children with special needs access appropriate services and referrals.
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Respond to inquiries, assist with intake procedures, and coordinate child care referrals.
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Process child care financial assistance documentation, including vouchers, eligibility updates, and renewals.
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Maintain accurate client and provider records, databases, and files.
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Assist with provider agreements, rate updates, and routine inquiries.
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Support waitlist management, family outreach, and program correspondence.
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Follow applicable state regulations, program policies, and mandated reporting requirements.
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Provide general administrative support and assist with special projects as needed.
Qualifications
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Strong organizational skills and attention to detail.
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Excellent communication and customer service skills.
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Comfortable working with databases and Microsoft Office.
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Ability to multitask and manage confidential information.
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Compassionate, patient, and comfortable working with diverse families.
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Bilingual in Haitian Creole or Spanish preferred.
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Previous experience in human services, child care, or administrative support is a plus.
Ideal Candidate: A friendly, dependable, and resourceful individual who enjoys helping people, solving problems, and making a difference in the community.