Quality Supervisor

Job Description

Job Description

• The Quality Assurance Supervisor supports the us and Principles as a member of the Quality Unit. This role is responsible for leading the QA operational team, ensuring consistent execution of quality systems, accurate and timely QA outputs, and compliance with FDA, cGMP, and certification requirements.

• The QA Supervisor provides day-to-day leadership, prioritization, and oversight for QA coordinators and specialists responsible for document control, training administration, batch record issuance and review, deviations management, and material sampling and receiving. The QA Supervisor ensures QA systems are executed consistently, risks are identified and escalated appropriately, and the QA team is trained, supported, and inspection ready.

• This role reports to the Director of Quality and operates with delegated authority for routine QA decisions, escalating higher-risk issues, systemic concerns, or resourcing needs as required.

Essential Responsibilities:

Team Supervision

• Directly supervise the Document Control Coordinator, Batch Record Review Coordinator, QA Coordinator, Deviations Coordinator, and QA Sampling & Receiving Coordinator.

• Ensure daily coverage and workload prioritization for all QA operational functions.

• Provide onboarding, training oversight, coaching, performance feedback, and corrective guidance for QA staff.

• Conduct regular check-ins, ABC meetings, and performance discussions with team members.

• Address employee performance, conduct, and interpersonal concerns in partnership with the Director of Quality and HR.

• Approve timecards and manage weekly payroll for the QA team.

• Ensure the accuracy, consistency, and regulatory compliance of work products generated by QA coordinators and specialists, providing review, feedback, and

• approval as required.

Quality Systems Oversight

• Ensure QA procedures, work instructions, forms, and records are accurate, current, and effectively implemented.

• Review and approve controlled documents and changes within delegated authority.

• Oversee execution of QA training programs and ensure training records remain current and compliant.

• Monitor system performance and identify gaps, trends, or improvement opportunities across QA operations.

Batch Documentation & Release Oversight

• Provide oversight and guidance for batch record issuance, execution review, and documentation correction activities.

• Support resolution of documentation discrepancies, missing information, or deviations identified during batch review.

• Ensure batch documentation processes support timely and compliant product release.

Deviations, CAPA & Complaints Oversight

• Oversee execution of deviation, nonconformance, CAPA, and complaint workflows.

• Review investigation quality, risk assessments, and CAPA plans for completeness and objectivity.

• Determine escalation thresholds and review higher-risk deviations, investigations, and CAPAs prior to Director of Quality review.

• Review QA metrics and trend data and contribute to Annual Product Review inputs.

Ingredient, Component and Art Receiving

• Ensure QA oversight of ingredients, components, and artwork receiving, sampling, and release activities.

• Oversee accuracy, completeness, and compliance of receiving documentation, specifications, and related records.

• Coordinate with QA Sampling & Receiving and Supplier Qualification resources as needed.

Internal Audit & Inspection Readiness

• Lead and oversee the QA internal audit program, including planning, execution by qualified auditors, reporting, and follow-up.

• Support FDA inspections and external audits as QA subject matter lead.

• Ensure QA team readiness for inspections through training, record accuracy, and mock audits.

Continuous Improvement

• Identify and lead continuous improvement initiatives within QA operations.

• Collaborate with the Director of Quality on system enhancements, resourcing needs, and cross-functional improvements

Other Tasks

• Back up the Director of Quality, as needed

• Serve as member of the audit team during FDA inspections

• Back up QA team as necessary

• Other duties as required

Education & Experience:

• Bachelor's degree in a scientific, technical, or quality-related field preferred; equivalent experience considered.

• Minimum of 3 years of experience in Quality Assurance, Quality Systems, or Regulatory roles within a regulated environment (OTC drug, cosmetic, dietary supplement, or similar).

• Prior experience leading or supervising QA staff, projects, or functional workstreams required.

• Strong working knowledge of cGMP, FDA regulations, and quality system requirements.

• Experience overseeing document control, training systems, batch documentation, deviations, CAPA, and audit activities.

• Experience supporting or leading internal and external audits.

Skills:

• Strong leadership, coaching, and accountability skills.

• Excellent judgment and ability to prioritize and escalate quality risks.

• Strong written and verbal communication skills across all organizational levels.

• High attention to detail with the ability to balance execution and oversight.

• Ability to manage multiple QA functions simultaneously in a fast-paced environment.

• Proficiency with QMS platforms, ERP systems (e.g., Syspro), and Microsoft Office.

Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.