Seasonal Warehouse Customer Service Representative

A. Duie Pyle, Inc

Westfield, MA 01085, USA

Published: 6/14/2022

Job Description

As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests.

Hours: Monday through Friday, 8:00 AM - 12:00 PM

The responsibilities of the position include, but are not limited to:

Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and/or freight charges
Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
Scheduling delivery appointments and handle re-consignments
Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments
Ensuring the accurate billing of shipments
Compiling and delivering custom reports; performing daily audits of reports
Documenting all customer interactions for follow up and record keeping purposes
Assisting customers with “My Pyle” registration and utilization of our web site
Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” % Contacts per Hour)

To be qualified for this position, you must possess the following:

Experience in a fast paced work environment; strong attention to detail
Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills
Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team
Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

The following skillsets are preferred but not required:

Minimum 1 year of prior customer service experience
Experience with Warehouse Management Systems (WMS), such as SAP, Oracle, Korber, Manhattan, etc.

Benefits of Pyle:

Medical, Dental, Vision and Life Insurance
Short Term and Long Term Disability
401 (k) with Company Match
Annual Corporate Profit Sharing (100% employer paid)
Wellness Program for yearly benefits discount
Paid vacation and PTO; paid annual holidays

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.