Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Haverhill, Massachusetts. This Contract to permanent position offers a unique opportunity to work with a leading manufacturer specializing in industrial and ergonomic workbenches, workstations, lab furniture, and material handling equipment. The ideal candidate will play a key role in supporting sales and logistics operations while ensuring exceptional customer service.
Responsibilities:
• Process and enter sales orders with accuracy and efficiency.
• Monitor and track orders to ensure timely delivery and resolve any issues that arise.
• Provide support to the logistics and sales teams by handling administrative tasks and data entry.
• Respond to customer inquiries through inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.
• Collaborate with internal teams to address customer needs and provide solutions.
• Maintain detailed and organized records of customer interactions and order statuses.
• Assist in managing call center operations by answering calls and addressing questions promptly.
• Ensure consistent communication with customers regarding order updates and product availability.
• Participate in team meetings to share insights and improve customer service processes.• Previous experience in customer service, preferably in a call center or similar environment.
• Proficiency in order entry and data management systems.
• Strong verbal and written communication skills.
• Ability to handle inbound and outbound calls professionally and efficiently.
• Detail-oriented with excellent organizational skills.
• Familiarity with logistics and sales processes is a plus.
• Comfortable working Monday through Friday with a one-hour lunch break.
• Willingness to transition from a short-term role to permanent employment.