Job Description
Job Description
Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.
We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 34 years, the agency has provided 13M+ free, scratch-made meals.
Reporting to the Senior Director of Strategy and Business Development and in collaboration with other agency staff, the Business Development and Outreach Managers will meet with new and existing healthcare contract and referral partners, including office managers, physicians, case managers, social workers, and others to build awareness, strengthen relationships, track and grow referral volume, and triage feedback.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manage regularly scheduled meetings (in person and virtual) with new and existing healthcare contract and referral partners – developing agenda, preparing any collateral and reports, with an effort to grow client referrals and/or revenue
- Develop and cultivate a list of referral partners based on Community Servings referral data and external sources, with a particular focus on referrer populations that serve pregnant individuals, the pediatric population, and people living with HIV/AIDS, for example.
- Identify and staff opportunities for community outreach events to promote Community Servings’ nutrition programming
- Collaborate with the agency Program team to:
- Develop a process for ensuring easy access for referral partners and clients to our Medically Tailored Meals (MTM) program.
- Monitor trends in referrals and tracking of incoming referrals.
- Triage any referral submission issues.
- Keep up to date on programmatic changes.
- Establish and maintain outreach schedule for themselves as well as Community Servings content experts (for example, the Registered Dietitian Nutrition team) in the community (both in-person and virtual). Venues could include referral partner meetings, community physician groups, hospital grand rounds or other CME opportunities, individual physician offices, community health centers and others as determined.
- Provide background information to Community Servings staff in advance of external speaking engagements.
- Collaborate with Community Servings Culinary team to develop a plan for referral partner lunches (both on-site and off-site)
- Collaborate with Grants team to manage population-specific grant requirements.
- In collaboration with the Communications team, implements communication strategies designed to promote Community Servings awareness in the healthcare community. This may include:
- Developing content of communication materials
- Event planning
- Newsletter/e-communications development
- Assist CS staff with development of material for external presentations to a referrer audience including description of services and areas of distinction, etc.
- Identify opportunities for Community Servings clinical staff to present at Continuing Medical Education (CME) events within the referrer community.
- Maintain and synthesize feedback as needed from referral partners for review by agency Program and Leadership team.
- Work with Data Analyst, Salesforce Administrator and other teams across the agency to implement referring provider database and other tracking tools to measure effectiveness of program.
- Maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the working group’s achievement of goals and to help foster a positive work environment.
- Performs other similar job related duties as required or directed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2-3 Years of outreach, healthcare sales, or nonprofit experience.
- Bachelor’s Degree preferred, but not necessary
- Demonstrated sales and/or project management experience
- Superior customer service skills
- Self-starter with well-developed interpersonal, communication, and presentation skills
- Demonstrated organizational, time-management, and project management skills
- Ability to set priorities and manage multiple tasks and deadlines simultaneously
- Ability to work independently
- Ability to get to off-site meetings throughout Massachusetts and Rhode Island (meetings may occur before or after normal business hours on occasion)
- Solid computer skills, including Microsoft Office Suite
Benefits
We offer a complete benefits program including:
- Medical Insurance
- Vision Insurance
- Short-and Long-Term Disability Insurance
- Paid Vacation, Holidays, Sick Time, and Personal Time off
- Flexible Spending Account (Medical and Daycare)
- Tuition Reimbursement
- 404(b) Retirement Plan
- Free Dental Insurance
- Free Life Insurance
- Free daily community lunch
- Free parking
Work Environment
This is a hybrid position, with the primary office location in Mansfield, MA as well as the ability to occasionally work in the Jamaica Plain office. Additionally, off-site travel to lead/attend meetings, presentations, and visits with external referral partners. Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet to moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely required to stand and walk.
Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.
Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.