Job Description
Job DescriptionWe are looking for a detail-oriented Services Operations Administrator to support day-to-day operational and financial coordination for a hybrid team based in Woburn, Massachusetts. This Long-term Contract position plays an important role in improving workflow efficiency, maintaining accurate purchase order and invoicing activity, and providing dependable support to internal departments as well as customers and vendors. The ideal candidate brings strong organizational skills, sound financial judgment, and a customer-focused approach to managing requests, resolving issues, and keeping processes on track.
Responsibilities:
• Drive process enhancements that improve efficiency, accuracy, and consistency across operational and financial workflows.
• Partner with Operations, Accounting, customers, and vendors to deliver responsive support and maintain strong working relationships.
• Oversee purchase orders from creation through completion, including status tracking, updates, extensions, cancellations, and closures.
• Review incoming requests to confirm they meet business policies, financial standards, and required turnaround times.
• Reconcile pass-through charges and related billing details to support accurate invoicing and contract compliance.
• Analyze reports tied to fees, invoicing activity, budgets, and purchase order balances to identify discrepancies or risks.
• Investigate purchase order exceptions, coordinate with cross-functional teams to resolve issues, and escalate complex matters when necessary.
• Assist with project setup activities, validate fees, and help reinforce standardized practices across the function.