Job Description
Job Description
Department: Food and Beverage
Reports to: 1606 Restaurant & Bar General Manager
Purpose: To assist in the operations of Food & Beverage. Will function as an attendant in room service and in the 1606 Restaurant & Oyster Bar as food runner.
Will tend to any tasks needed to assure a pleasant and efficient guest experience.
Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.
Essential Functions:
- Stock glassware, sugar caddies, prepare roll ups, be sure all trays and mats are clean in room service area
- Filling and replenishing ice in room service area
- Set up and organize room service trays with necessary items as directed by management
- Assist service staff with any restocking of food products, utensils, or table set-ups during busy times
- Maintain cleanliness by washing trays, wiping down all doors, chairs, tables, and surfaces in room service area, organizing room service area, sweeping and quick-mopping floors when needed, wiping down menus, etc.
- Follow hygiene guidelines and adhere to company uniform and standards of appearance policy
- Must be knowledgeable in all menu items
- Provide courteous service to our guests and be cordial to all team members.
- Communicate effectively to guests and co-workers
- Impart to the customer warmth and graciousness, much as you would give a guest in your own home
- Clean and maintain all working areas and equipment.
- Complete designated side work efficiently and thoroughly
- Represent a positive working liaison with all other members of the kitchen and front of house staff
- Complete all listed opening and closing checklists, cleaning checklists, and duties related to shift
- Close out and check out with manager once shift is complete
- Practice cleanliness and safety in all dining areas, liquor and wine storage areas
- Participate in daily staff meetings and department training meetings
- Assist in training new employees and helping others
- Assist team members as needed to promote a positive teamwork environment
- Assist in trash removal and proper removal of broken glass
- Coordinate food orders to ensure timely and efficient delivery to each table.
- Works with team members to serve each course's plated dishes to seated guests, ensuring timely delivery and adherence to established service standards.
- Assist in providing superior guest experience in delivering high quality food items.
- Respond to questions with informed answers of each dish.
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware and condiments.
- Work in a team to serve guests with water, breads and butter to begin their dining experience and replenish as necessary.
- Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
- Assist in transporting all dirty tableware from dining room to dishwashing area for proper cleaning.
Job Requirements:
- Ability to stand for 8 hours' length of time
- Ability to walk and/or stand approximately 90% of shift
- Must be able to lift up to 50lbs on a regular and continuous basis
- Ability to bend frequently during a shift
- Ability to repetitively use manual dexterity
- Ability to perform repetitive range of motion
- Ability to move quickly based on needs
- Ability to reach overhead and lift repeatedly
- Ability to read, write, understand and speak English
- Requires a working knowledge of Food & Beverage service
- Familiarity with industry relevant Point of Sales systems
- Ability to practice and adhere to all safety requirements
- The base wage of $11/hr plus tips is calculated upon historical averages and seasonality with total compensation typically ranging between $18-$21/hr.
Working Environment:
- Work will primarily take place in the Restaurant, Front and Back of house areas, and Food & Beverage service areas.
- Interior and Exterior of the Restaurant, exposure to sun, heat, cold and changing weather conditions.
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
- At least 1 year serving experience in a full-service restaurant required, hotel environment preferred
- Ability to carry heavy trays
- Neat and professional appearance
- Positive, team player attitude
- Self-motivated individual
Benefits:
¨