Member Engagement Associate

Job Description

Job DescriptionDescription:

Are you a friendly and outgoing individual who loves connecting with people? The Greater Burlington YMCA is looking for part-time Member Engagement Associates to provide exceptional service, build relationships, and create a welcoming atmosphere for all members and visitors.

As part of the Y team, you’ll be part of a diverse and mission-driven organization dedicated to nurturing youth, promoting healthy living, and fostering social responsibility. Join us and make a difference every day!

Schedule and Location: This position is at our 298 College St facility in Burlington, VT.

Why You'll Love This Job:

• Make an Impact: Help create a welcoming and supportive environment for all Y members.
• Build Connections: Engage with members, program participants, and visitors.
• Enjoy Y Benefits: Free Y membership, program discounts, and access to training opportunities.
• Work in a Positive Environment: Be part of a team that values Caring, Honesty, Respect, and Responsibility.

What You'll Do:

• Welcome & Assist Members: Greet all members and visitors, ensuring they feel comfortable and valued.
• Manage Memberships: Assist with new memberships, renewals, and general account management.
• Provide Information: Answer questions about YMCA programs, classes, and facility offerings.
• Give Facility Tours: Guide prospective members and highlight the benefits of joining the Y.
• Handle Transactions: Process payments, troubleshoot system issues, and manage basic cash handling.
• Answer & Direct Calls: Provide prompt and helpful phone assistance.
• Maintain a Clean & Organized Space: Ensure the front desk and surrounding areas remain welcoming and tidy.
• Resolve Member Concerns: Address questions or issues in a friendly and professional manner.
• Support Daily Operations: Assist with additional tasks as assigned to enhance the member experience.

Requirements:

What We’re Looking For:

• Excellent customer service skills with a friendly and professional attitude.
• Strong problem-solving abilities and a willingness to help members efficiently.
• Reliable, dependable, and flexible in meeting the needs of the facility.
• Basic cash handling skills.
• Commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those necessary for the role and are essential to ensuring the safety and well-being of children in our care. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work is primarily performed in an office setting with extended periods at a desk using a computer.
• While performing the duties of this job, the employee is regularly required to communicate.
• Ability to navigate the workspace efficiently.
• Must be able to remain calm under pressure and respond appropriately to urgent or emergency situations, making quick decisions and taking action in accordance with organizational procedures.