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<h3>Job Description</h3>
Job Description
Position: Residential Direct Care 
Reports to: Residential Program Manager 
Location: Lawrence Street 
Hours: Full-time/31 hrs. Sunday 11am-8pm, Monday 3pm-9pm, Thursday 3pm-11pm and Friday 3pm-11pm
Triangle’s Expectation of Employee 
<ul>
<li>Adheres to Triangle Policy and Procedures </li>
<li>Acts as a role model within and outside Triangle </li>
<li>Performs duties as workload necessitates.</li>
<li>Maintains a positive and respectful attitude.</li>
<li>Communicates regularly with supervisor about Department issues.</li>
<li>Demonstrates flexible and efficient time management and ability to prioritize workload.</li>
<li>Consistently reports to work on time prepared to perform duties of position.</li>
<li>Meets Department productivity standards.</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Provide direct care coverage and support for individuals served, responding to individual issues during assigned shifts.</li>
<li>Work with individuals to promote growth in each of QUEST's quality of life areas (i.e., Individual Control, Respect and Dignity, Relationships, Community Membership, Personal Growth &amp; Accomplishments, Personal well-being). </li>
<li>Assist individuals in working on areas identified in their Individual Support Plans (in conjunction with the efforts of other team members).</li>
</ul>
<ul>
<li>Support individuals as needed or directed, in the areas of problem solving, personal care, medical care, socialization and leisure activities, interpersonal skills, household, money management, activities of daily living, asserting their human and civil rights.</li>
<li>Assist in the development and implementation of behavior support plans. </li>
<li>Plans in conjunction with the efforts of other team members.</li>
<li>Know emergency procedures and basic emergency facts regarding all individuals living at the location where coverage is being provided.</li>
<li>Complete any necessary documentation, including (but not limited to) Communication Log, Case Log, ROADs Charts, Daily Progress notes, Incident Reports, Medication and Treatment Charts, Medication Occurrence Reports.</li>
<li>If Certified to Dispense medications as prescribed. Report any medication occurrences to the Program Manager, complete necessary forms and follow applicable procedures.</li>
<li>Transport and/or accompany individuals to appointments and other community-based activities and events as needed.</li>
<li>Maintain Triangle property in good and sanitary condition.</li>
<li>Attend and participate in supervision and staff meetings as scheduled by the Program Manager.</li>
<li>Attending training as directed by the Program Manager.</li>
<li>Additional duties as assigned by the Program Manager.</li>
<li>Accomplishes all tasks as appropriate.</li>
</ul>
Qualifications
<ul>
<li> High school diploma or general education degree (GED), one to three months related experience and/or training, or equivalent combination of education and experience.</li>
</ul>
Language Skills
<ul>
<li>Ability to verbally communicate, read, analyze, interpret, and write documents. </li>
<li>Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members. </li>
</ul>
Americans with Disability Specifications
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk, or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Direct Care/MAP Certified Required

<h3>Job Description</h3>
Job Description
PROJECT COORDNIATOR
 
Lynn Community Health Center is looking for a Project Coordinator to play an important role in supporting Lynn Community Health Center’s Project Managers as they oversee strategic enterprise and division level projects. They will take on increasing responsibility as they build their project management skills. This role will be responsible for keeping projects on the right track by monitoring schedule, budget, and helping to see and remove roadblocks that come up throughout the lifecycle of a project.
 
Duties &amp; Responsibilities:
<ul>
<li>Project Management: Support project manager to complete objectives.</li>
<li>Budget &amp; Communication: Manage routine budget updates and stakeholder communications (i.e. Coordinate meetings, prep agendas and reports)</li>
<li>Documentation: Steward project files and populate key project documents.</li>
<li>Collaboration: Build relationships with employees to easily facilitate collaboration across teams.</li>
</ul>
 
Essential Qualifications:
<ul>
<li>Experience in project management or coordinating complex tasks.</li>
<li>Highly motivated with a focus on the details.</li>
<li>Strong collaboration and communication skills.</li>
<li>Outstanding organizational skills.</li>
<li>Exceptional writing skills.</li>
<li>Passionate about the community health center movement, project management, learning, collaborating, and growth.</li>
<li>Ability to juggle multiple, varying projects in a fast-paced environment.</li>
<li>Experience with Microsoft Excel, Word, PowerPoint.</li>
</ul>
Desired Qualifications:
<ul>
<li>Associates degree.</li>
<li>Experience in healthcare or project management.</li>
</ul>

Project Coordinator = Full Time

<h3>Job Description</h3>
Job Description
Per Diem Driver
***$1,000 sign-on Bonus and $100 Gas Card for eligible new hires.
NILP is a rapidly growing, human service agency who assists persons with all types of disabilities who wish to live independently in their community throughout Northeast Massachusetts. NILP provides five core services of Advocacy, Peer Counseling, Information and Referral, Independent Living Skills Training, and Transition. NILP believes in consumer control and self-direction and provides these services with the knowledge that persons with disabilities are the best determinants of their needs and goals.
The Northeast Independent Living Program, inc. (NILP) is looking for a per diem lift-equipped van driver. The van transports People with disabilities to the NILP, partners, (other locales) and to various activities of Independent Living (IL) in Lawrence and surrounding areas. The driver must have a Class D license. The van runs Monday through Friday. Generally, advance notice would be given for days and hours needed.
What you will be doing:
The purposes of this position are to be responsible for the safe and efficient operation of our passenger van to transport seniors and disabled persons to Peer Counseling groups, medical appointments, shopping, and various locations as part of the NILP's Mini-Bus Service. A van driver is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.
• Depending upon the physical capacity of individuals, welcomes passengers from the van to their front door; assures passengers safely board the van, are seated and secured; transports participants to various activities such as food shopping, doctor’s appointments, special programs, to the Senior Center, etc. • On a periodic basis, operates and checks vehicle, insures vehicle is serviced, maintained; • Assists Participants into and out of the Mini-bus; assists them with their packages, assists them into their home or other location • Operates wheel chair equipment on Mini-bus to load clients safely into the vehicle. • Maintains a daily log of passengers picked up and dropped off and stop locations. • Handles passenger emergencies that may arise; completes accident or injury reports, as required.
Who we are looking for:
• Must have a High School Diploma or GED and more than 1 year of driving experience.
• Must have Valid Massachusetts Class D Driver’s License, and acceptable driving record.
• Must meet background check requirements, including a CORI and driving record.
• Must have and maintain CPR certification (Company will train).
• Thorough knowledge of the safe practices of driving a van with passengers; Knowledge of basic emergency services to assist passengers; basic knowledge of vehicle periodic maintenance to know when vehicle repairs and servicing are needed.
• Ability to follow written and oral instruction and work efficiently and effectively with minimal supervision.
• Flexibility- some night and weekend work may be required.
The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages
persons with disabilities, women, persons of color, members of the LGBTQ+ community, and
veterans to apply for this position.
 
The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ+ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided reasonable accommodations for the hiring process, offer processes, or at any point after the start of employment. If a reasonable accommodation is needed, please contact the HR Director at 978-687-4288 or <a href="mailto:hr@nilp.org" target="_blank">hr@nilp.org</a>

Per-Diem Driver

<h3>Job Description</h3>
Job DescriptionSemiconductor Engineering Process Technician needed for an 18-month contract to hire opportunity with Yoh’s client located in Gloucester, MA. Rate per hour depends on experience Estimated Min Rate: $28.00 Estimated Max Rate: $30.00 What You Need to Bring to the Table:&nbsp; •&nbsp;&nbsp; &nbsp;Have a college degree in Material, electrical, chemistry engineering, or a related field. •&nbsp;&nbsp; &nbsp;Basic data analytics skill •&nbsp;&nbsp; &nbsp;Able to be hands-on for lab operations, including sample handing and equipment operations. •&nbsp;&nbsp; &nbsp;Team player •&nbsp;&nbsp; &nbsp;Semiconductor experience is nice to have, but not a must. •&nbsp;&nbsp; &nbsp;Have 0-2 years of experience Bonus Points! Otherwise Known as Preferred Qualifications: •&nbsp;&nbsp; &nbsp;Ability to work under pressure •&nbsp;&nbsp; &nbsp;Ability to work in team and individually •&nbsp;&nbsp; &nbsp;Knowledge / experience with Semiconductor and SEM metrology tools is a plus The Big Picture – Top Skills You Should Possess: •&nbsp;&nbsp; &nbsp;Solid interpersonal skills •&nbsp;&nbsp; &nbsp;Strong analytical skills •&nbsp;&nbsp; &nbsp;Ability to quickly adapt to change •&nbsp;&nbsp; &nbsp;Must have strong attention to detail&nbsp; •&nbsp;&nbsp; &nbsp;Easily follow detailed instructions •&nbsp;&nbsp; &nbsp;Must be able to work well with others in a cross functional group. •&nbsp;&nbsp; &nbsp;No travel required and training provided What You Will Be Doing: •&nbsp;&nbsp; &nbsp;Supporting Clean Room Metrology Lab operations •&nbsp;&nbsp; &nbsp;Coordinates with engineering on samples priorities •&nbsp;&nbsp; &nbsp;Mounting, dismounting, cleaning and handling customer samples – coupons and wafers •&nbsp;&nbsp; &nbsp;Tracking and maintaining order of the incoming jobs and their execution •&nbsp;&nbsp; &nbsp;Knowledgeably operates laboratory process equipment and instrumentation •&nbsp;&nbsp; &nbsp;Execution of metrology jobs by using developed BKMs and available recipes on SEM metrology tools •&nbsp;&nbsp; &nbsp;Performing analysis of metrology images with company proprietary algorithms and SW, with predefined (available) recipes •&nbsp;&nbsp; &nbsp;Report preparation according to predefined template •&nbsp;&nbsp; &nbsp;Interface with requestors, understand their detail requirement, and communicate on results; help lab on monitoring wafer in process (WIP) and maintaining throughput •&nbsp;&nbsp; &nbsp;Manage wafer logistics for the Demo Lab, Field Applications and Advanced Applications teams. Perform Wafer transfers, particle measurements and wafer shipping •&nbsp;&nbsp; &nbsp;Interface with HW team, HW troubleshooting, execute tool maintenance •&nbsp;&nbsp; &nbsp;Order wafers, manage wafer storages, and keep track of wafer spending. What You Need to Bring to the Table:&nbsp; •&nbsp;&nbsp; &nbsp;Have a college degree in Material, electrical, chemistry engineering, or a related field. •&nbsp;&nbsp; &nbsp;Basic data analytics skill •&nbsp;&nbsp; &nbsp;Able to be hands-on for lab operations, including sample handing and equipment operations. •&nbsp;&nbsp; &nbsp;Team player •&nbsp;&nbsp; &nbsp;Semiconductor experience is nice to have, but not a must. •&nbsp;&nbsp; &nbsp;Have 0-2 years of experience Bonus Points! Otherwise Known as Preferred Qualifications: •&nbsp;&nbsp; &nbsp;Ability to work under pressure •&nbsp;&nbsp; &nbsp;Ability to work in team and individually •&nbsp;&nbsp; &nbsp;Knowledge / experience with Semiconductor and SEM metrology tools is a plus What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. &nbsp; •&nbsp;&nbsp; &nbsp;Medical, Dental &amp; Vision Benefits •&nbsp;&nbsp; &nbsp;401K Retirement Saving Plan •&nbsp;&nbsp; &nbsp;Life &amp; Disability Insurance •&nbsp;&nbsp; &nbsp;Direct Deposit &amp; weekly e-payroll •&nbsp;&nbsp; &nbsp;Employee Discount Programs •&nbsp;&nbsp; &nbsp;Referral Bonus Programs What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: 
<ul>
<li>Medical, Prescription, Dental &amp; Vision Benefits (for employees working 20+ hours per week)</li>
<li>Health Savings Account (HSA) (for employees working 20+ hours per week)</li>
<li>Life &amp; Disability Insurance (for employees working 20+ hours per week)</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>401K Retirement Savings Plan</li>
<li>Direct Deposit &amp; weekly epayroll</li>
<li>Referral Bonus Programs</li>
<li>Certification and training opportunities</li>
</ul>
 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day &amp; Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit <a href="https://www.yoh.com/applicants-with-disabilities" target="_blank">https://www.yoh.com/applicants-with-disabilities</a> to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a> 
<h3>Company Description</h3>
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a>

Semiconductor Process Technician

<h3>Job Description</h3>
Job Description
Position Description:
The Marshfield surf shop is the origin point of Levitate and continues to serves as the connection point for everything Levitate does. As a team member, you become the face of the brand to everyone who walks through the door and it's your job to provide a certifiably top notch hang for all friends, family, and customers while keeping things fun and light as you tackle a daily hit-list with a likeminded crew.&nbsp;We’re looking to add a few key members to our team this summer (and beyond!) who are psyched on combining their passion for all things creative and outdoors with their ability to connect with others and provide an exceptional personal experience!
Responsibilities:
Be a productive member of the Team&nbsp;
<ul>
<li>Be a positive, productive member of your team and uplift those around you</li>
<li>Practice clear, proactive, and positive communication with your coworkers and management</li>
<li>Complete tasks in a diligent, complete manner to ensure your teammates are set up for success</li>
</ul>
Operations
<ul>
<li>Provide an exceptional experience for everyone who enters the store, engaging with each customer, coworker, and friend of Levitate in an upbeat, conversational manner</li>
<li>Serve as a friendly outlet for knowledge about Levitate’s operations, including Camps, Festival, and Backyard. Kindly help refer people to a point of contact for questions that you cannot answer.</li>
</ul>
<ul>
<li>Carefully process transactions, ticket sales, etc. through the POS system to minimize errors and optimize inventory accuracy.</li>
<li>Set up your coworkers and the store for success by keeping it clean, organized, and stocked.</li>
<li>Maintain store aesthetic and operational standards. Follow the rules that are designed to help make the store a destination for our community.</li>
<li>Assist with regular inventory stocking and organizational tasks as designated by manage&nbsp;</li>
<li>Handle cash and perform daily cash reconciliation (if required).</li>
</ul>
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Levitate Marshfield - Retail Brand Ambassador - Fall 2024

<h3>Job Description</h3>
Job Description
ABOUT US:
CareQuest Innovation Partners works together with our ecosystem of leading industry partners, startups, and investors, to validate and scale transformative solutions that make care more accessible, equitable, and integrated. Join us on that mission — to improve overall health, through oral health, for all!
We drive market impact through three primary focus areas: 
<ol>
<li>Programs, including our SMILE Health accelerator, to catalyze emerging innovation and connect innovators across the healthcare ecosystem.</li>
<li>Innovation services – advisory services encompassing innovation strategy, market analysis, real-world pilot design and evaluation, and insight generation.</li>
<li>Impact investing – direct investments in select early to growth-stage startups. </li>
</ol>
Your work will be used to elevate the visibility of oral health by generating a portfolio of credible innovation use cases to be adopted more broadly and increase awareness about CareQuest Innovation Partners’ impact with the larger ecosystem of partners.
CareQuest Innovation Partners is a for-profit, mission-focused subsidiary of CareQuest Institute for Oral Health, the largest foundation focused on improving oral health. You will work in a multi-disciplinary Innovation Programs &amp; Services team and in close collaboration with key functions across the enterprise including Analytics &amp; Business Intelligence, Business and Ecosystem Development, and Ventures/Investing. You will also collaborate with marketing and PR teams to further grow our ecosystem and positioning through relationship activation with key industry partners and the development of thought-leadership that elevates the visibility of oral health within overall healthcare, advancing our mission and driving meaningful impact.
JOB SUMMARY:
As the Director of Impact Investing, you will play a pivotal role in sourcing, evaluating, executing, and managing investments that align with our mission while simultaneously delivering competitive financial returns. This includes (but is not limited to) driving our impact investing strategy, portfolio monitoring and management, investor community relationships, and synergies between the SMILE accelerator program and the investment portfolio.
This position requires a blend of strategic vision, financial acumen, and relationship-building skills to drive successful outcomes and maximize the impact of our investment portfolio. You will also work closely with key finance, legal, and clinical leaders from CareQuest Institute.
ROLE OBJECTIVES:
<ul>
<li>Drive an impact investment strategy that fully aligns with CareQuest Innovation Partners’ mission and goals.</li>
<li>Proactively source investments through new and existing avenues, including active coordination with the SMILE accelerator program.</li>
<li>Effectively manage our portfolio to deliver mission impact and financial returns.</li>
<li>Engage the investor community to strengthen our partner network and raise the profile of oral health investing overall.</li>
</ul>
PRIMARY RESPONSIBILITIES:
Investment Management and Performance Monitoring:
<ul>
<li>Drive an impact investing strategy that aligns with the organization’s mission, goals, and financial objectives.</li>
<li>Manage and monitor the investment portfolio (including exit planning) by tracking performance and other KPIs and leveraging data-driven insights to optimize investment outcomes.</li>
<li>Create written quarterly reports for the Board summarizing progress, insights, and performance of the investment portfolio.</li>
<li>Create investment recommendation memos and related supporting documentation for proposed new and follow-on investments for BOD and other governance committees.</li>
<li>Provide strategic guidance to the portfolio companies, offering advice on business strategies, financial planning, operational improvements, and growth opportunities.</li>
</ul>
Investment Sourcing:
<ul>
<li>Lead investment sourcing, evaluation, and execution of potential investments aligned with the organization's mission and investment criteria.</li>
<li>Identify new and follow-on investment opportunities and negotiate terms for optimal financial returns and impact.</li>
<li>Actively engage with SMILE Accelerator as a pipeline source and contribute to shaping the startup selection guidelines and criteria.</li>
<li>Continuously develop our investment and industry network for sourcing new investment opportunities and potential co-investments.</li>
</ul>
Due Diligence:
<ul>
<li>Conduct rigorous due diligence on potential new and follow-on investments, including financial analysis, market research, risk management, legal review, and evaluation of mission alignment.</li>
<li>Engage internal leaders, external partners, and external support as appropriate.</li>
</ul>
REQUIRED SKILLS &amp; QUALIFICATIONS:
<ul>
<li>7+ years’ experience in venture capital/investment management, including experience evaluating and vetting investment opportunities, structuring investments, developing and managing an investment portfolio, and stewarding investments over time.</li>
<li>Experience working with start-ups in an investment and/or operations capacity.</li>
<li>Advanced financial certification (e.g., MBA, CFA, CPA) or equivalent real-world experience in investment finance.</li>
<li>Experience working on a small team with a highly collaborative, “all hands on deck” approach.</li>
</ul>
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
** In accordance with CareQuest Institute for Oral Health’s Compliance Plan, all employees must conduct CareQuest Institute for Oral Health business and activities in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to CareQuest Institute for Oral Health’s designated Compliance Officer. **
CareQuest Institute for Oral Health’s Affirmative Action Program affirms our commitment to make reasonable accommodation for known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.

Director, Impact Investing

<h3>Job Description</h3>
Job Description
Come join this collaborative and innovated team. At Integritus Healthcare you will enjoy WEEKLY pay, generous time off, exceptional health insurance and the ability to grow in your career.
$10,000 SIGN-ON BONUS FOR FULL-TIME LICENSED NURSE 
$5,000.00 SIGN-ON BONUS FOR PART-TIME LICESNED NURSE!
RN. Registered Nurse / LPN Licensed Practical Nurse.
Why choose Integritus Healthcare - Bourne Manor for a Licensed Nurse (RN/LPN) position:
<ul>
<li>Competitive Compensation</li>
<li>Employee Satisfaction</li>
<li>Growth and Career Advancement</li>
<li>Cookouts and Luncheon’s</li>
<li>Culture of Respect and Empowerment</li>
</ul>
<ul>
<li>Celebrating Individuality</li>
<li>Recognizing Excellence</li>
</ul>
<ul>
<li>Sign on Bonus</li>
<ul>
<li>Full Time Licensed Nurse $10,000.00 Sign on Bonus</li>
<li>Part Time Licensed Nurse (RN) $5,000.00 Sign on Bonus</li>
</ul>
</ul>
Benefits include but not limited to:
<ul>
<li>Paid time off (vacation, sick, holiday)</li>
<li>Medical Insurance</li>
<li>FSA</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance</li>
<li>Long-term disability Insurance</li>
<li>HRA</li>
<li>401(k)</li>
</ul>
Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve.

LICENSED NURSE (RN/LPN)

<h3>Job Description</h3>
Job Description
Job Summary:
We’re looking for a sharp, resourceful, and customer-focused Technical Help Desk Representative to deliver top-tier technical support to our clients. In this role, you will handle incoming support requests across multiple channels, perform expert troubleshooting, manage and resolve service tickets, and provide clear, proactive communication throughout the support lifecycle. Your work will directly impact the quality of service our clients experience and support our team’s reputation for excellence.
Duties and Responsibilities:
<ul>
<li>Monitor case queues and manage incoming tickets, phone calls, and chat inquiries with urgency and professionalism.</li>
<li>Diagnose and resolve application and configuration issues, focusing on root cause analysis and sustainable solutions.</li>
<li>Maintain timely communication with customers, especially during service incidents or outages.</li>
<li>Assist with customer-specific support needs, including refunds, voids, and troubleshooting.</li>
<li>Document and escalate software bugs, unusual behaviors, or recurring issues to internal teams.</li>
<li>Update and maintain customer records in the CRM system with high attention to detail.</li>
<li>Contribute to the internal Knowledge Base by documenting procedures, troubleshooting steps, and support strategies.</li>
<li>Collaborate across teams by providing customer feedback, identifying potential sales leads, and sharing insights for product improvements.</li>
<li>Represent the company with product expertise at trade shows, webinars, training sessions, and customer meetings.</li>
<li>Participate actively in team meetings, ongoing training, and continuous improvement efforts.</li>
<li>Take part in after-hours support rotation as needed.</li>
<li>Perform additional duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>A minimum of 1 - 5 years in Technical Help Desk management is mandatory. </li>
<li>Bachelor of Computer Science (Preferred) </li>
<li>Experience with Revenue Collections and/or Operations (Preferred) </li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Strong verbal and written communication skills </li>
<li>Organized, detail-oriented, and capable of managing multiple tasks independently and as part of a team.</li>
<li>Able to explain technical concepts to both technical and non-technical users</li>
<li>Quick to learn and troubleshoot software applications, particularly in Windows environments, to assist others effectively.</li>
<li>Experience writing and/or reading basic SQL queries</li>
<li>Proficiency with Microsoft 365 tools, including Outlook, Excel, and Word</li>
<li>Organized, detail-oriented, and capable of managing multiple tasks independently </li>
</ul>
Not required, but additional helpful skillsets or experiences: 
<ul>
<li>Experience with typical operations and procedures for state and local government organizations, including cities, counties, courts, and states </li>
<li>Proficiency using CRM and ticketing systems. </li>
<li>Advanced ability to read and write complex database queries</li>
<li>Knowledge of client-server structures and relationships </li>
</ul>
 Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using a telephone and computer
Physical Demands:
<ul>
<li>Must be able to remain seated or at a workstation for extended periods while using a computer.</li>
<li>Regular use of computers, phones, and standard office equipment (e.g., printers, scanners).</li>
<li>Occasional movement around the office to collaborate with team members or access equipment.</li>
<li>Frequent verbal communication, both in person and via telephone, to assist customers and coordinate with colleagues.</li>
</ul>
 Avenu Summary: 
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company, representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex.

Customer Support Specialist (On-Site)

<h3>Job Description</h3>
Job DescriptionWe are seeking a Registered Nurse to join our team! You will be responsible for the assessment, diagnosis, and treatment of assigned patients. Responsibilities: 
<ul>
<li>Monitor and report changes in patient symptoms or behaviors.</li>
<li>Educate patients about health maintenance and disease prevention.</li>
<li>Facilitate referrals to other healthcare professionals and medical facilities.</li>
<li>Maintain accurate patient medical records.</li>
<li>Provide advice and emotional support to patients and their family members.</li>
</ul>
Qualifications: 
<ul>
<li>Previous experience in GAFC program is a plus.</li>
<li>Ability to build rapport with patients.</li>
<li>Strong problem solving and critical thinking skills.</li>
</ul>

Registered Nurse

<h3>Job Description</h3>
Job Description
Come join this collaborative and innovated team. At Integritus Healthcare you will enjoy WEEKLY pay, generous time off, exceptional health insurance and the ability to grow in your career. Ask about how we can pay for your LPN or associate level RN program. Integritus Healthcare wants you!
Certified Nursing Assistant (CNA)
Why choose Integritus Healthcare - Hathaway Manor for a Certified Nursing Assistant (CNA) position:
<ul>
<li>Competitive Compensation</li>
<li>Employee Satisfaction</li>
<li>Growth and Career Advancement</li>
<li>Culture of Respect and Empowerment</li>
<li>Weekly Pay</li>
<li>Cookouts and Luncheon’s</li>
<li>Sign on Bonus</li>
</ul>
<ul>
<li>Celebrating Individuality</li>
<li>Recognizing Excellence</li>
</ul>
Benefits include but not limited to:
<ul>
<li>Paid time off (vacation, sick, holiday)</li>
<li>Medical Insurance</li>
<li>FSA</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance</li>
<li>Long-term disability Insurance</li>
<li>HRA</li>
<li>401(k)</li>
</ul>
Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve.
Hathaway Manor will pay for you to earn your nursing degree!

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