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<h3>Job Description</h3>
Job Description
Position Summary
A valued contributor to our respectful and rewarding work culture, the&nbsp;Operations Manager&nbsp;handles the staffing and scheduling of an assigned team of security officers in coordination with client needs for our Massachusetts office. In drafting and updating security post orders, assisting the security team in "all-hands-on-deck' situations and cultivating relationships with our valued client base, the Operations Manager aims to deliver unparalleled customer service to meet contractual obligations and exceed client expectations.
Performing in cross-departmental design, the Operations Manager aligns with fellow staff, branch teams and functional leaders to foster best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an exceptional client experience.
WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?
Wouldn't you like to be part of an organization that&nbsp;respects&nbsp;and&nbsp;values&nbsp;all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we&nbsp;challenge&nbsp;our people in a beneficial way to&nbsp;grow&nbsp;both personally and professionally. We strive to offer the best compensation, benefits,&nbsp;flexibility&nbsp;and unique perks possible while promoting a&nbsp;positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
Here is some of what we offer our valued security staff:
<ul>
<li>Weekly pay</li>
<li>Internal growth opportunities</li>
<li>Flexible scheduling opportunities</li>
<li>Employee PERKS program, including discounts on everyday purchases with many of our partners</li>
</ul>
Essential Job Responsibilities:
<ul>
<li>Manages 4,000+ contract hours</li>
<li>Handles scheduling of assigned security staff as congruent with client needs</li>
<li>Trains, mentors and supports uniformed security officers</li>
<li>Liaison with client and coordinate communication of operations, through an effective and responsive approach</li>
<li>Provides exceptional customer service</li>
<li>Effectively manages people and costs while ensuring contract compliance</li>
<li>Drafts and updates security post orders</li>
<li>Drives operational accountability</li>
<li>Perform unannounced inspections/visit client sites</li>
<li>Other tasks as assigned.</li>
</ul>
Knowledge/Skills/Abilities Required:
<ul>
<li>Must have 2 years' experience in managing security operations or accounts</li>
<li>Ability to work in a team setting and structured environment, following strict processes</li>
<li>Must be flexible in availability to tend to accounts when needed</li>
<li>Ability to work in high pressure situations with firm deadlines</li>
<li>Working knowledge of WinTeam &amp; eHub platforms preferred</li>
<li>Knowledge of Microsoft Office applications</li>
<li>Must have Valid Driver's License</li>
</ul>
Compensation range- $50,000- $65,000 annually + car allowance and gas reimbursement.
Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at&nbsp;HR <a href="mailto:resolutions@arrowsecurity.net" target="_blank">resolutions@arrowsecurity.net</a>&nbsp;Please include your full name, contact information and details about your request in the email.
Company DescriptionWouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us. With over 2,000 employees and growing every day, Arrow Security has a great track record, reputation and company values; We offer an enjoyable and collaborative culture with great communication and respect in a safe workplace. At Arrow Security, "We Care" is our Motto. And we make sure to take care of the people who take care of our clients. 
<h3>Company Description</h3>
Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.\r\n\r\nWith over 2,000 employees and growing every day, Arrow Security has a great track record, reputation and company values; We offer an enjoyable and collaborative culture with great communication and respect in a safe workplace. At Arrow Security, "We Care" is our Motto. And we make sure to take care of the people who take care of our clients.

Operations Manager- Security

<h3>Job Description</h3>
Customs and Border Protection Officer (CBPO)
U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
<ul>
<li>Enforcing customs, immigration, and agriculture laws and regulations.</li>
<li>Facilitating the flow of legitimate trade and travel.</li>
<li>Conducting inspections of individuals and conveyances.</li>
<li>Determining the admissibility of individuals for entry into the United States.</li>
<li>Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.</li>
</ul>
Duty Locations – Incentives available for some locations
You will be asked to provide your preference for one of the following mission-critical locations: Nogales, and San Luis, AZ; Calexico, Los Angeles, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, DC; Miami and Orlando, FL; Atlanta, GA; Hagatna, Guam; Honolulu, HI; Chicago, IL; Calais, Fort Kent, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit and Port Huron, MI; Baudette, Grand Portage, International Falls, and Warroad, MN; Del Bonita, Morgan, Raymond, Roosville, and Wild Horse, MT; Newark, NJ; Alexandria Bay, Buffalo, Champlain, Massena, Ogdensburg, Queens, and Trout River, NY; Dunseith, Hansboro, Neche, Pembina, and Portal, ND; Philadelphia, PA; San Juan, PR; El Paso and Houston, TX; Christiansted, U.S. Virgin Islands; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine Oroville, Seattle and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary – and Duty Location Recruitment Incentives – and Benefits
Annual Base Salary for newly appointed CBPOs varies as follows:
<ul>
<li>GS-5 and GS-7 $40,332&nbsp;- $109,952 per year</li>
</ul>
Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
LOCATION INCENTIVES: If you accept one of the duty locations listed below, you may be eligible to receive an additional 15%-25% of your salary each year for the first three (3) years of employment in addition to any overtime pay. If you accept the duty location of San Francisco, you may be eligible to receive an additional 25% of your salary each year for the first four (4) years of employment in addition to any overtime pay.
Duty locations offering 25% recruitment incentives:&nbsp;Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Key West, FL; Calais and Jackman, ME; Detroit, MI; Grand Portage, MN; Raymond and Sweetgrass, MT; Dunseith and Pembina, ND; Beecher Falls, VT; Oroville, WA
Duty locations offering 15% recruitment incentives:&nbsp;Honolulu, HI; Portal, ND; Derby Line and Richford, VT; Blaine, WA
Duty location offering 10% recruitment incentives:&nbsp;Calexico, CA
Qualifications:
You qualify for the GS-5 grade level if you possess one of the following:
Experience:&nbsp;A minimum of three (3) years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and be able to apply a body of facts;&nbsp;OR
Education Substitution:&nbsp;A bachelor's degree or successful completion of a full four (4)-year course of study in any field leading to a bachelor's degree from an accredited college or university;&nbsp;OR
Combination of Experience and Education:&nbsp;A combination of successfully completed college education&nbsp;AND&nbsp;general work experience. This will be calculated using your resume and official or unofficial college transcripts submitted with your application.
You qualify for the GS-7 grade level if you possess one of the following:
Experience:&nbsp;A minimum of one (1) year of specialized full-time work experience equivalent to at least the next lower grade level that includes:
<ul>
<li>Performing physical inspections of people, documents or goods for criminal activity, fraud, and/or illegal operations.</li>
<li>Utilizing observational techniques, evaluating facts, and reviewing documentation while applying Federal, State, or local laws and regulations.</li>
<li>Making determinations in compliance with laws and regulations that may lead to arrests, seizure of property, fines, and/or penalties based on findings.</li>
</ul>
OR for the GS-7 grade level:
Education Substitution:&nbsp;A bachelor's degree with Superior Academic Achievement based on (1) class standing, (2) grade-point average (3.0 or higher), or (3) honor society membership;&nbsp;OR one (1) full year of graduate-level education. This education must demonstrate the knowledge, skills, and abilities necessary to do the work;&nbsp;OR
Combination of Experience and Education:&nbsp;A combination of specialized work experience equivalent to the next lower grade level&nbsp;AND&nbsp;graduate level education from an accredited college or university. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-9 grade level. See the GS-9 Job Opportunity Announcement (JOAs) at USAJOBS, the federal government’s official employment site to determine if you qualify.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans’ Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training:&nbsp;You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the&nbsp;Federal Law Enforcement Training Center (FLETC)&nbsp;located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.
You’ll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.

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