APPLICATION DEADLINE: Open until filled For over 125 years, Portland General Electric has proudly served Oregon. Our dedication to helping customers is matched by our commitment to providing PGE employees with a diverse array of rewarding career opportunities. Diversity and community are at the heart of what we do for our customers and for each other. We are committed to a team that looks like the Oregon community that we know and love. PGE team members are creative problem solvers who love to apply themselves to challenges, big and small. We are looking for team members who will grow their skills, their career and their future with us. Customer Experience Supervisor (R18-147)
In this position, you will lead a Talent Development Center of Excellence team focused on fulfilling PGE Customer Experience. Oversee and direct the strategic alignment, goals and execution of training, learning, and development solutions that align with operational needs for customer service positions as well as the enterprise wide customer experience culture initiatives. Closely aligned to CSO, CSBD, Talent Development/training teams, culture initiative teams, and Change Management, ensures employees across PGE are capable of fulfilling their roles to create the desired Customer Experience. Product/Service delivery includes both classroom and non-classroom learning and development solutions with intentional success metrics. Provide direction for program design, implementation, and content of learning and development solutions that reflect the needs of the employee/learner audience.
You will bring the following skills to our team:
Thorough knowledge of current Customer Experience industry-related best practices.
Strong knowledge of Adult Learning Theory and application to instructional design.
Working knowledge of union agreements and impact on customer transactions. Added value is knowledge of current practices and labor laws.
Working knowledge of utility rules, regulations and applicable codes.
Comprehensive knowledge of measurement practices for learning/training evaluation of effectiveness including quantitative and qualitative analysis. Proven ability to develop team members to utilize these skill sets.
Working knowledge of current learning technology, digital learning platforms, LMS integration, blended learning alternatives.
Working knowledge of change management methodology (including ADKAR).
The successful candidate will typically have 3-5 years formal supervisory/management experience preferably in training operations or customer service/operations and a Bachelor’s Degree with emphasis in Management, Business, Human Resources, Education, Organization Development, or closely related degree or combination of other education and experience. Valid driver’s license and proven safe driving record is required.
Join us today and power your potential! PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. To be considered for this position, please complete the following employment application by the deadline: https://PGN.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=R18-147. If you have any questions, please feel free to call us at 503-464-7250. PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. For more detailed information on the position, please click on the ‘View Detailed Job Description’ button below. Talent Acquisition Contact: Ee Xiong 503-464-7250 Staffing@pgn.com Connect with us on Twitter (twitter.com/PortlandGeneral), Facebook (facebook.com/portlandgeneralelectric) and LinkedIn (linkedin.com/company/portland-general-electric)
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About this company
For more than 125 years, we’ve been powering the pioneering spirit of our region — keeping energy safe, reliable and responsibly generated. We are deeply committed to the success of the communities we serve and strive to bring innovative solutions to our customers and a bright energy future for Oregon.
Location/Region: Portland, OR (US)