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ASSOCIATE TELEPHONE OPERATOR

~~ NERMONT Vermont Information Centers Division We have a great opportunity for someone with a flexible schedule to join our team at the Bradford Information Center on Interstate 91 Northbound. Duties include a combination of customer service tasks involving greeting and providing information to visitors, map reading, and record keeping. The position will clean rest rooms and remove snow with shovel and/or snow blower. This position will work on an “as needed” basis and there is no set schedule, but shifts may include evenings, holidays and weekends. Starting pay rate is $18.89 per hour. Candidates must apply online to be considered. To apply or learn more, please call Nicole Belanus at 802-355-7041, or visit careers.vermont.gov and search for job ID: 52092. The State of Vermont: Where You and Your Work Matter

INFORMATION CENTER REPRESENTATIVE

Dartmouth Health Associate Telephone Operator Part-time &amp; per diem openings Cheshire Medical Center - Keene, NH Duties Include: Benefits: + Assists all callers by soliciting sufficient information to identifythe ° Benefits start the first day of employment nature and + We offer a career ladder urgency of the call in order to refer and/or respond appropriately. + Work-life balance culture Acts as first contact in assisting callers, patients and staff in + Tuition assistance placing, receiving calls ina 24x7 environment. Solicits sufficient + Earned time off plan information from each caller to determine nature and urgency of call. Determines how to best refer the call using listed directories, consult the on call directory for each clinic, or defined office practices. + Retirement plan + Health, life, dental, and short-term and long-term disability insurance . . + Flexible spending accounts Transfers calls, completes directory look ups, completes radio pages, checks census, checks paging status and records, and completes and checks messaging services. Minimum Qualifications: + High school graduate or equivalent required. + Free continuing education opportunities May be first line notification for all institutional emergencies. Learns and operates all equipment applicable to the emergency. Recognizes, triages, and responds to external emergency calls (e.g. attempted suicide, illness, child abuse) remaining on the line after + Proficiency in basic computer skills. the referral to ensure caller is appropriately connected. Follows + Ability to successfully complete required training. standard procedures. + Previous satisfactory work experience in telecommunications, hospital, clerical/reception, or customer service preferred. + Outstanding interpersonal communication and customer service May act as the voice of the Clinic and the Referring Physician skills and ability to work both independently and as part of a Services after hours, receiving all office calls. team required. + Knowledge of call center telephone Acts as the Communications Help Desk systems preferred. when required. + Strong organization, initiative, problem solving skil attention to detail desired. To apply, please visit careers.dartmouth-health.org Dartmouth Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

3 Customer Service Jobs